Privacy Policy

Sabrina Ivonne Novoa, LLC (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit sabrinanovoa.com, use our landing pages or online storefront, download resources, subscribe to emails, purchase products or programs, or otherwise interact with our online services (collectively, the “Services”).

By providing personal information through the Services, you acknowledge the practices described in this Privacy Policy. This Privacy Policy does not replace any consent that may be required for a particular use of your information.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

We may collect information you voluntarily provide, including:

First and last name
Email address
Telephone number, when requested
Billing address or other contact information
Product, program, or service selections
Information submitted through forms, surveys, questionnaires, applications, or program materials
Messages and other communications you send to us
Feedback, reviews, or testimonials you choose to provide

Please do not submit confidential medical, behavioral-health, or clinical information through our general marketing forms, landing pages, or email-subscription forms.

Purchase and Transaction Information

When you make a purchase, our payment processors may collect your payment-card and billing information. We generally receive transaction details such as your name, email address, product purchased, payment status, and transaction date.

We do not directly receive or store your complete payment-card number.

Information Collected Automatically

When you visit or use the Services, certain information may be collected automatically, including:

Internet Protocol address
Browser and device type
Operating system
Referring and exit pages
Pages visited and actions taken
Dates, times, and duration of visits
General geographic location
Cookie and similar technology information

2. How We Use Information

We may use personal information to:

Provide requested workbooks, downloads, products, programs, and services
Process purchases and send transaction or enrollment confirmations
Communicate with you about your requests, purchases, or participation
Send educational, promotional, or marketing emails when permitted
Personalize content and communications
Administer programs, surveys, forms, and customer support
Maintain and improve the Services
Understand how visitors use our websites and landing pages
Protect the security and integrity of our Services
Prevent fraud, misuse, or unlawful activity
Maintain business and financial records
Comply with legal, tax, accounting, and regulatory obligations
Establish, exercise, or defend legal claims

3. Email Communications

When you request a free resource, subscribe to our email list, purchase an offering, or otherwise consent to receive emails, we may send you the requested material and additional educational or promotional communications.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the email. Unsubscribing from marketing messages will not prevent us from sending necessary transactional or administrative communications relating to a purchase, program, or request.

4. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the Services, remember preferences, understand how visitors interact with our pages, evaluate performance, and improve our offerings.

You may adjust your browser settings to limit or block cookies. Disabling cookies may affect the functionality of some parts of the Services.

Some browsers offer a “Do Not Track” setting. Because there is not currently a uniform standard for responding to all Do Not Track signals, our Services may not respond to them in the same way in every circumstance. Where legally required and technically supported, we will honor applicable browser-based privacy signals.

5. How We Disclose Information

We may disclose personal information to vendors and service providers that assist us in operating our business. These providers may include:

MailerLite for email subscriptions, landing pages, and email communications
Stan Store for storefront, product, and customer-management services
Stripe or other payment processors for payment processing
Zapier for connecting and automating business platforms
Website hosting, data-storage, analytics, scheduling, and technical-support providers
Professional advisers, including accountants, attorneys, and consultants

These providers may access personal information only as necessary to perform services on our behalf and subject to their own contractual and privacy obligations.

We may also disclose information:

When required by law, regulation, subpoena, court order, or legal process
To protect our rights, safety, property, users, or the public
To investigate suspected fraud, misuse, or unlawful activity
In connection with a merger, acquisition, sale, financing, restructuring, or transfer of all or part of our business

We do not knowingly sell personal information for monetary compensation. We do not knowingly disclose personal information for cross-context behavioral advertising.

6. Payment Processing

Payments may be processed by Stripe or another third-party payment provider. Payment information submitted during checkout is governed by the payment provider’s privacy policy and security practices.

We encourage you to review the payment provider’s policies before completing a transaction.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide the Services
Maintain customer and transaction records
Fulfill the purposes described in this Privacy Policy
Comply with legal, tax, accounting, and contractual obligations
Resolve disputes and enforce agreements

Retention periods vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online transmission or storage system is completely secure. We cannot guarantee the absolute security of information transmitted through or stored by the Services.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Obtain information about how personal information is used or disclosed
Withdraw consent where processing is based on consent
Opt out of marketing communications
Lodge a complaint with an applicable privacy authority

These rights may be subject to exceptions and verification requirements.

To submit a privacy request, contact us at sabrina@sabrinanovoa.com. We may need to verify your identity before fulfilling a request.

10. California Privacy Information

California residents may have additional privacy rights under applicable California law.

During the preceding 12 months, we may have collected the categories of personal information described in this Privacy Policy, including identifiers, customer-record information, commercial information, internet or electronic activity, general geolocation information, and inferences related to interests in our offerings.

We collect and use these categories for the business and commercial purposes described above. We may disclose them to service providers that help us operate the Services.

We do not knowingly sell personal information for monetary compensation or knowingly share personal information for cross-context behavioral advertising.

Where applicable, California residents may request access, correction, or deletion of personal information and may have the right not to receive discriminatory treatment for exercising privacy rights.

To submit a California privacy request, email sabrina@sabrinanovoa.com.

11. International Visitors

Our business is operated from the United States. If you access the Services from another country, your information may be transferred to and processed in the United States or other countries where our service providers operate.

Where applicable, we process personal information based on consent, fulfillment of a contract, compliance with legal obligations, or our legitimate business interests.

12. Children’s Privacy

Our public websites, landing pages, email-subscription forms, digital products, and marketing materials are intended for adults. We do not knowingly collect personal information online directly from children under 13 through these public-facing Services.

Our professional services may involve children when a parent or legal guardian engages us to provide behavioral, educational, assessment, consultation, or related services. In those circumstances, a parent or legal guardian may provide information about their child that is reasonably necessary for us to evaluate, arrange, or provide the requested services. Such information may also be governed by separate service agreements, consent forms, confidentiality notices, and applicable professional or legal requirements.

Children under 13 should not submit personal information directly through our websites, landing pages, marketing forms, or email-subscription forms.

If you believe a child under 13 has submitted personal information directly to us online without appropriate parental or legal-guardian involvement, please contact us so that we can evaluate the circumstances and take appropriate action, including deletion when required.

13. Third-Party Websites and Platforms

The Services may contain links to websites, platforms, or services operated by third parties. We are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review the privacy policies of any third-party service you visit or use.

14. Professional and Clinical Services

This Privacy Policy applies to our public-facing websites, marketing activities, digital products, educational programs, and related online Services.

Information collected in connection with separately contracted professional, behavioral, assessment, or clinical services may be governed by additional agreements, notices, confidentiality obligations, or legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, Services, or legal obligations.

When we make changes, we will revise the “Last updated” date at the top of this policy. Material changes may also be communicated through the Services or by email when appropriate.

16. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Sabrina Ivonne Novoa, LLC
Email: sabrina@sabrinanovoa.com
Mailing address: 21143 Hawthorne Blvd. #407, Torrance, CA 90503
Website: www.sabrinanovoa.com